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Jordan was a human male who worked as host and bartender in the Happy Bottom Riding Club lounge aboard the USS Enterprise-E. (TNG novel: A Time for War, A Time for Peace) He was a tall human, with his hair in a widow's peak. (TNG novel: Q & A)
During the Borg Invasion of 2381, Jordan and the other lounge staff prepared it for a meeting between officers of the Enterprise, USS Aventine, and USS Titan, including Captains Picard, Riker, and Dax, as well as Worf, Beverly Crusher, Sam Bowers, Xin Ra-Havreii, and Melora Pazlar. (ST - Destiny novel: Lost Souls)